FAQ

Thank you for your interest in becoming a stockist of Wrexham Candle Co products! We are thrilled to work with retailers who share our passion for candles and home fragrances. To become a stockist, please visit our website and navigate to the "Wholesale" section. There, you can fill out a simple contact form with your business details, including your company name, location, and contact information. Once we receive details, our team will review it and send you our wholesale catalogue free of charge. We value close partnerships with our stockists and are committed to providing exceptional support and service. We look forward to potentially collaborating with you to bring our handcrafted fragrances to a broader audience. Thank you for considering Wrexham Candle Co!

To fully enjoy your candle, start by trimming the wick to about 1/4 inch before each use to prevent black soot and ensure an even burn. When lighting the candle, allow it to burn long enough for the entire surface of the wax to melt to prevent tunneling, which can shorten the lifespan of the candle. Always place the candle on a heat-resistant surface, away from drafts, flammable materials, and out of reach of children and pets. Finally, be sure to extinguish the candle carefully using a snuffer or by gently blowing it out to avoid splattering wax. Following these tips will help you enjoy your candle to the fullest and prolong its burn time.

Getting the best results from your reed diffuser is easy with a few simple tips. First, make sure to place your diffuser in a high-traffic area where air flow will help distribute the fragrance. You can also flip the reeds every few days to refresh the scent. To prevent any damage to surfaces, always place the diffuser on a coaster or non-porous surface. Finally, keep an eye on the oil level and replace the reeds as needed to maintain optimal fragrance. At Wrexham Candle Co, our reed diffusers are made with high-quality oils to ensure a long-lasting and enjoyable scent experience.

At Wrexham Candle Co, we strive to process and ship orders in a timely manner. Once your order has been placed, please allow 1-3 business days for processing. After processing, standard shipping typically takes 3-5 business days for delivery within the U.K. Please note that shipping times may vary for international orders. Upon shipment, you will receive a confirmation email. If you have any questions or concerns about the status of your order, feel free to reach out to our customer service team for assistance. Thank you for choosing Wrexham Candle Co for your candle needs.